COVID-19 / Coronavirus Clean & Safe

Casa das Flores already considers hygiene to be of paramount importance. But since April 1, 2020, we have been following the measures recommended by the Direção-Geral da Saúde and Centers for Disease and Prevention (CDC).

We are also in possession of the Clean & Safe seal. We hereby undertake to comply with the health safety recommendations of the National Tourism Authority in accordance with the guidelines of the National Health Authority.

If you want more information about the Clean & Safe Seal, click here.

You can also read which measures these are in our COVID-19 protocol:

Casa das Flores COVID-19 / Coronavirus Protocol

  • Personnel are aware of the guidelines and apply guidelines for hand hygiene, respiratory labels and social behavior.
  • Personnel uses personal protective equipment (mask and visor).
  • Staff clothing has been cleaned at 60º.
  • Staff are checked daily for body temperature.
  • Plenty of cleaning supplies are provided, including disposable disinfectant wipes, bleach, and alcohol at 70º.
  • Dispensers are available for hand sanitizing by the pool and barbecue.
  • Staff minimize contact with guests.
  • We follow the guidelines of Direção-Geral da Saúde Portugal and Centers for Disease and Prevention (CDC) for cleaning and hygiene.

General rules (also for guests)

  • Mask mandatory when using common areas.
  • Always keep at least 2 meters away.
  • Wash hands for at least 20 seconds and using the hand disinfectants (with alcohol> 70) that Casa das Flores makes available.
  • Respiratory etiquette: cough or sneeze into the bent forearm or use a tissue, which should then be immediately discarded; Always wash your hands after coughing or sneezing and after blowing; Do not touch the eyes, nose and mouth with your hands.

The obligations are communicated to guests by means of information guide and leaflets at entrance and exit.

Casa das Flores provides the following personal protective equipment:

  • Masks
  • Hand sanitizing alcohol
  • soap

Measures for a safe stay at Casa das Flores

Arrival and departure

  • Contactless check-in and check-out
  • Gate remains open (no contact for opening and closing)

Spaces for general use

Casa das Flores has the following spaces for general use:

  • Swimming pool
  • WC by pool
  • Carport
  • Garden
  • Barbecue
  • The WC by the pool will be closed for use.

The other spaces do not have surfaces and objects that are for general use. For other measures of these spaces, see below;

Swimming pool

  • Continuous analysis and cleaning (salt water electrolysis).
  • Personal sunbeds (cleaned daily with disinfectant).
  • WC at pool is closed.


  • Can be used once a day (grid is available), after which it is thoroughly cleaned by Casa das Flores.


  • Garden and furniture can be used in accordance with the 2 meter distance rule.
  • Furniture is cleaned 3 times a day with disinfectant.

Waste (bins)

  • The waste bins at Casa das Flores have been removed, making it only possible to use the waste in the containers outside Casa das Flores.

Measures in the apartments

  • The apartments are cleaned according to the Centers for Disease and Prevention (CDC) guidelines.
  • The apartments are cleaned in a wet and chemical way and using a vacuum cleaner.
  • The apartments are regularly ventilated before use.
  • In the apartments are alcohol and soap dispensers for good cleaning of the hands.
  • Furniture has been thoroughly cleaned with a vacuum cleaner.
  • The apartments are only cleaned if change of bed linen can be done more than 2 meters away from guests.
  • Bed linen removal is transported directly to the washing machine in a closed bag.
  • All bed linen, towels and staff uniforms are washed separately and at 60º.

Protocol for suspected infection of guest (s) at Casa das Flores

  • An employee is always available who is responsible for initiating this procedure and providing the necessary assistance in the event of suspected infection;
  • The persons are accompanied to their own apartment as an isolation room and are obliged to stay in the apartment.
  • GGD will be contacted.
  • The apartment is ventilated for more than 24 hours after departure and then thoroughly cleaned according to DGS guidelines.
  • Waste is stored in a plastic bag, separated and sent to an approved operator for the management of hospital waste.

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